ERASMUS+ "Work-based-learning in a digital age
promoting digital competences for better employability and innovation (DC4WORK)"

 

How to assess digital competences in my company

 

 

This module concentrates on assessment of digital competences because for improvements you need to know where you are. You will find good reasons why it is important to assess competences of staff and how this can be done taking into account your specific companies’ context. You will also learn more about feedback as a motivation tool and necessity to complete an assessment.

This module should be studied by everybody, who is interested in:

·         Why do we assess our staff?

·         How to map digital knowledge, skills and competences

·         Providing Feedback - using assessment to motivate work based learning

 

Training material

 

Why do we assess our staff?

Before getting to the point of how to assess staff it is advisable to ask yourself why assessment is necessary. When talking about digital competences you might want to determine whether an employee's digital skill set is appropriately matched to his/her job.

By reading the following article you will find out more about the importance of an employee evaluation.

If you represent quit a small company or organization you may wonder, whether you need to assess your staff at all?

The assessment decision helper  does what it says: it helps you to find out if a staff assessment could be useful in your case.

One interesting tool related to work-place based assessment is the concept of Miller (1990). He developed a pyramid (originally for doctors) to assess professionality from novice to expert. You can find it here and adapt it for your own purposes of staff assessment right at work.  

Finally performance appraisals evaluate the job performance of an employee and support the professional competence development, but they can widely vary. To get an overview about different methods and some practical instruments at hand, you can check the following performance review templates.

The DiSC® model     

DiSC® is the leading personal assessment tool used by over 1 million people every year to improve work productivity, teamwork and communication.
The DiSC® model provides a common language that people can use to better understand themselves and to adapt their behaviors with others — within a work team, a sales relationship, a leadership position, or other relationships.

17 Performance Review Templates to Motivate Employees

At their best, performance reviews motivate employees, increase engagement, and skyrocket organizations to new levels of achievement. At their worst, performance reviews intimidate workers, judge employee value, and cripple team effectiveness. 

How to map digital knowledge, skills and competences

Digital competence improvement should have a clear foundation. In this module you make yourself familiar with recording and assessing digital skills. Which methods and instruments exist to carry out this task? Which concepts you should have heard of?

Which digital competences are important to assess? This knowledge will enable you to suggest means for digital upskilling in your company.

First of all it is advisable to get a clear picture about which digital competences there are. You can do this by using the following list including explanation in this short White paper. 

 

The European Digital Competence Framework for Citizens , also known as DigComp, offers a tool to improve citizens’ digital competence. Why not comparing this compilation with a concept about digital competences applicable for all European countries? You can find it here for your own use or hand it over to your learners for self-assessment.

Although not specific for a certain job, it could be also interesting for your learners trying out this online testing tool to map individual digital competences.

Next to self-assessment, which is only one part of the medal, check this infographic  to find out more about other methods for assessing (digital) competences at the work place.

Finally you would want to include digital competences to an existing professional job description. You can use the hints  on how to do that and a job description form.

Job description form
This completely customizable job description form features a gray theme and has examples in every customizable field within the accented tables. This is an accessible template.

Providing Feedback - using assessment to motivate work based learning 

Frequent employee feedback is one of the best practices for tracking employee progress and improving it time to time. This practice does not only help the employees but helps the team and the entire organization increase their productivity.

First of all it is advisable to make people, employees and managers, aware of the importance of feedback – sometimes it tends to disappear in daily routines. Read here why feedback is so important.

Benefits of 360 degree feedback 

Why not find out more about concrete feedback methods. In this video you will hear more about the method of 360° feedback.

Finally you would want to get a deeper insight to methods of providing feedback. This overview provides different approaches how to deliver feedback and what lies behind in terms of psychological aspects of advice, feedback and criticism.

The manager fails to engage 98% of the employee.

Why is feedback so crucial ?...check our Video 

 

Ongoing employee feedback is the key to moving away from outdated performance reviews and helping people develop. Well-constructed employee feedback examples are great tools for you and your team to start creating a culture of feedback.

However, when we think about receiving feedback at work, the first thing that comes to mind is often not-so-happy memories of our last performance review. The typical annual performance review process doesn’t inspire self-confidence or a feeling of excitement in us.

 

It’s time to change that. 
Building a culture of feedback happens when feedback is given in impromptu moments, not just formal performance review settings.

Culture Am Blog : 
Employee Feedback Examples for Development and Evaluation

 


Further reading and links

Challenges of Employee Performance Evaluations
Kerr, M. (n.d.). Challenges of Employee Performance Evaluations.
Retrieved 2 July 2019 from:
https://smallbusiness.chron.com/challenges-employee-performance-evaluations-1867.html 

Closing the digital competence gap
Newhouse, B. (n.d.). The Digital Competence Gap.
Retrieved 2 July 2019 from:
https://trainingindustry.com/magazine/issue/closing-the-digital-competence-gap/ 

The Importance of Feedback in the Workplace
HR Central (2018). The Importance of Feedback in the Workplace.
Retrieved 2 July 2019 from:
https://hrcentral.com.au/blog/feedback/ 

Advantages and Disadvantages of Performance Appraisals
Lotich, P. (2018). Advantages and Disadvantages of Performance Appraisals.
Retrieved 27 June 2019 from:
https://thethrivingsmallbusiness.com/advantages-and-disadvantages-of-performance-appraisals/ 

Why Talent Management Is an Important Business Strategy to Develop
Heathfield, S. (2019). Why Talent Management Is an Important Business Strategy to Develop.
Retrieved 2 July 2019 from:
https://www.thebalancecareers.com/what-is-talent-management-really-1919221 

What do we mean by talent management?
London Leadership Academy (n.d.): What do we mean by talent management?
Retrieved 26 August 2019 from:
https://www.londonleadershipacademy.nhs.uk/talent-management/about 


Further reading and links

Experts’ views on digital competence: commonalities and differences
Janssen, J. et al. (n.d.). Experts’ views on digital competence: commonalities and differences.
Retrieved 26 August 2019 from:
https://core.ac.uk/download/pdf/55537629.pdf 

Are Your Employees Digital Ready? (White paper)
Wiese, E. (2018). Are Your Employees Digital Ready?
Retrieved 2 July 2019 from:
https://www.skillsoft.com/wp-content/uploads/2018/04/whitepaper_uk_skillsoft_digital_skills_gap_uk_a4.pdf 

MyPerformance Guide to Assessing Employee Performance
BC Public Service Agency (n.d.). My Performance Guide to Assessing Employee Performance.
Retrieved 27 June 2019 from:
https://www2.gov.bc.ca/assets/gov/careers/managers-supervisors/coaching-myperformance-conversations/myperformance_assessing_employee_performance.pdf


Further reading and links


9 Ways to Give Effective Employee Feedback
Hassel, D. (n.d.). 9 Ways to Give Effective Employee Feedback.
Retrieved 23 August 2019 from:
https://www.15five.com/blog/9-ways-to-give-effective-employee-feedback/ 

How to Provide Feedback that Helps Employees Improve
Heathfield, S. (2018). How to Provide Feedback that Helps Employees Improve.
Retrieved 23 August 2019 from:
https://www.thebalancecareers.com/provide-feedback-that-has-an-impact-1916642 

The Advantages of Taking Feedback From Employees
Patrick, M. (n.d.). The Advantages of Taking Feedback From Employees.
Retrieved 27 June 2019 from:
https://smallbusiness.chron.com/advantages-taking-feedback-employees-18036.html 

Impact of attitudes towards learning improvements
Dweck, C. (2014). Videoof speech at  TEDxNorrkoping. The power of believing that you can improve.
Retrieved 26 August 2019 from:
https://www.ted.com/talks/carol_dweck_the_power_of_believing_that_you_can_improve#t-250862 

Test yourself! 

Use this self-test to find out what you remember from the training above.
Or you might need to go back and check again.